Choose the opportunity
Look at the task, its frequency and cost, the available information and what a useful result would look like. Compare AI with simpler alternatives.
Typical outputsA prioritised opportunity and a clear investment decision.
A clear path from idea to use
Design and test the workflow
Define how people and systems will use the solution. Test it against representative examples, including errors and situations needing human judgement.
Typical outputsA bounded trial, evaluation criteria and a decision on whether to proceed.
Implement and enable
Integrate the agreed solution, establish review and escalation, and prepare the people who will use and maintain it.
Typical outputsAn agreed workflow, documentation, training and handover.
Possible starting points
Depending on the work and available data, useful opportunities may include helping staff find information, preparing a first draft for review, classifying incoming requests or reducing repetitive administration.
Fit the controls to the task
Agree what information can be used, who can access it and where human review is needed. Check accuracy, privacy, security, cost and how failures will be handled before wider use.
For both businesses and public-sector organisations, the starting point is a useful service or workflow. The scope and checks must reflect the organisation’s responsibilities.